Cybersecurity for business in Kazakhstan

1. Acceptance of Terms

By accessing or using Salem AI's website and cybersecurity services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services Description

Salem AI provides managed cybersecurity services including but not limited to: endpoint detection and response (EDR), email security, identity monitoring, security awareness training, and AI-powered threat intelligence for small and medium enterprises in the UAE.

3. Service Tiers

We offer three service tiers — Essential, Standard, and Premium — each with defined feature sets and per-user pricing. Service details and pricing are as listed on our website and may be updated with 30 days' notice.

4. User Obligations

You agree to provide accurate information during registration, maintain the confidentiality of your account credentials, promptly report any security incidents, and cooperate with our team during security assessments and incident response.

5. Payment Terms

Services are billed on a per-user, per-month basis. Payment is due within 30 days of invoice. We accept bank transfers, credit cards, and approved corporate payment methods. Prices are listed in AED and exclude applicable VAT.

6. Service Level Agreement

We commit to 99.9% uptime for our monitoring services. Deployment timelines are as specified per tier: same-day for Essential, same-day for Standard, and 24-hour for Premium. Incident response times vary by tier and severity level.

7. Data Handling

All client data is processed in accordance with our Privacy Policy and applicable UAE data protection regulations. We implement enterprise-grade security measures to protect all data under our management.

8. Limitation of Liability

While we employ industry-leading AI and security technologies, no cybersecurity solution can guarantee 100% protection. Salem AI's liability is limited to the fees paid for the affected service period. We are not liable for indirect, consequential, or punitive damages.

9. Termination

Either party may terminate services with 30 days' written notice. No long-term contracts are required. Upon termination, we will securely delete or return your data within 30 days.

10. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through the courts of Dubai, UAE.

11. Contact

For questions about these terms:
Salem AI — Dubai, UAE
Email: legal@salemai.ae